Frequently Asked Questions

In-stock orders are typically processed within 1–4 business days before shipment. Delivery times after dispatch vary by destination and shipping method. Please refer to our Shipping Policy for the latest estimated delivery timelines.

For pre-order items, the estimated dispatch date is shown on the individual product page.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. This email is sent to the address used at checkout.

If you haven't received your dispatch email, please:

• Check that the email address on your order is correct
• Check your spam or junk folder
• Log in to your account and check the status of your order
• If you still can't locate the email, contact us at support@vclifestylefashion.com

Tracking updates can be delayed in the following situations:

• The parcel is affected by force majeure events such as extreme weather, shipping restrictions, or industrial action
• The parcel is moving through customs clearance

Standard couriers can take up to 48 hours to generate information on their tracking portal, and updates are not always continuous. If there has been no tracking update for more than 5 business days, please contact us at support@vclifestylefashion.com and we will open an investigation with our shipping partner.

If your tracking shows delivered but your parcel hasn't arrived, please:

• Confirm the delivery address on your order is correct
• Check your mailbox, building reception, or a safe spot near your door
• Ask a neighbour whether they accepted the parcel on your behalf
• Wait up to 48 hours, in rare cases, packages may show as delivered before they physically arrive

If your item has not arrived within 3 business days of the delivered status, please email us at support@vclifestylefashion.com with your order number and we will assist you.

If your order has not arrived by the estimated delivery date, we kindly ask that you allow an additional 10–14 business days to account for possible customs inspections or postal delays in your area. If your order has still not arrived after this time, please contact us so we can open an investigation with our shipping partner. Lost parcels in transit will be issued a full refund once the investigation is concluded.

If your order has not yet been dispatched, we may be able to update your delivery address, provided the delivery country remains the same. We are unable to change the destination country once an order has been placed. Please contact us urgently at support@vclifestylefashion.com with your order number and the correct address. We cannot guarantee changes once processing has begun.

If a delivery attempt is unsuccessful, please verify that your shipping address on the order confirmation is correct. We recommend contacting the courier directly as the fastest way to arrange re-delivery. If you need further assistance, please get in touch with our team.

Virtuous Crown Lifestyle accepts returns and exchanges for eligible ready-to-wear items within 14 days of confirmed delivery. Items must be unworn, unwashed, unaltered, and have all original garment tags still attached. For full eligibility details, exclusions, and the return process, please review our Returns & Exchange Policy.

The following items are not eligible for return or exchange:

• Pre-order and made-to-measure garments (non-refundable except for manufacturing defects)
• Final Sale items (clearly marked at time of purchase)
• Gift cards
• Accessories, including jewellery and bags
• Items that have been worn, washed, altered, or damaged after receipt

To initiate a return or exchange, email us at support@vclifestylefashion.com with your order number and reason for the return. We will send you return instructions and the return address. Please do not send anything back before receiving authorisation from our team, as unauthorised returns cannot be processed.

In most cases, return shipping costs are the responsibility of the customer. If you received a defective item or an incorrect item was sent by us, return shipping will be covered by Virtuous Crown Lifestyle. Please contact us for assistance in these cases.

Once your return has been received and inspected, your refund will be processed within 7–10 business days. Refunds are issued to the original payment method. You will receive a confirmation email once the refund has been processed. Additional processing time may be required by your bank or payment provider before the funds appear in your account.

Yes. If you would prefer store credit over a cash refund, please indicate this when submitting your return request. Store credit will be applied to your account for use on a future order.

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• PayPal
• Shop Pay
• Apple Pay
• Google Pay

All transactions are processed securely. Virtuous Crown Lifestyle does not store your payment card details.

Only one discount code may be applied per order. If you have multiple codes, save the others for your next purchase.

Customs duties and import taxes may apply depending on your delivery destination and local regulations. These charges are not included in your order total and are the sole responsibility of the customer. Please check your country's import rules before placing an order. For more detail, please refer to our Shipping Policy.

Payment declines are typically caused by card settings or your bank's security checks. Please try an alternative payment method or contact your bank for more information. If the issue persists, reach out to us at support@vclifestylefashion.com.

We recommend checking our Size Guide before placing an order. Fit can vary slightly by style, fabric, and design. The Size Guide and fit details are available on each individual product page to help you make the best choice.

Most Virtuous Crown Lifestyle styles are available in a range of sizes. Available sizes vary by style and are listed on each product page. Please refer to the product page for the specific size range and size guide for each item.

Our garments are produced in a variety of quality fabrics depending on the style. Fabric composition and care instructions are listed on each product page. As a fashion brand committed to quality, slight natural variations in texture, colour, and finish are inherent to our materials and do not constitute defects.

Yes. In addition to our garment collections, Virtuous Crown Lifestyle offers curated accessories. Explore our full collection at www.vclifestylefashion.com.

Yes. Slight colour variations may occur between product photography and the physical item due to differences in screen display settings and photography lighting. These are not considered defects and do not affect the quality of the garment. If you believe your item is genuinely defective, please contact us within 48 hours of delivery.

Virtuous Crown Lifestyle is a premium fashion brand founded by Dr. Deborah Okonofua. We offer elevated ready-to-wear collections and curated accessories designed for women who lead with confidence and elegance. Our pieces are crafted for real occasions, from everyday refinement to special celebrations.

Virtuous Crown Lifestyle ships from select fulfilment locations to customers in the United States and internationally. For a full list of destinations and estimated delivery timelines, please refer to our Shipping Policy.

Yes. Select styles are available for pre-order, allowing you to reserve limited pieces ahead of production completion. Pre-order timelines are shown on the product page. For full details on our pre-order terms, including cancellation windows and measurement responsibilities, please review our Terms of Use.